ji9's Privacy Policy

ji9 collects certain personal information from users in order to provide its services. This data collection is carried out solely for legitimate and necessary purposes.

Types of information collected:

• Identity information: Name, date of birth, national ID number (for age verification).
• Contact information: Email address, mobile number.
• Financial information: Mobile banking numbers (bKash, Nagad, Rocket), bank account details — for transaction processing only.
• Technical information: IP address, device type, browser information, cookie data.
• Activity information: Gaming history, transaction records, account activity.

Purpose of data collection:

• Account registration and identity verification.
• Financial transaction processing and fraud prevention.
• Providing customer support and resolving complaints.
• Implementing responsible gaming policies and age verification.
• Compliance with applicable laws and regulations.

ji9 uses industry-standard SSL encryption technology to keep your personal information secure. Our servers operate according to high security standards and undergo regular security audits.

• All data is stored in encrypted form and protected against unauthorized access.
• Even after an account is closed or deactivated, data may be retained for a defined period as required by legal obligations.
• Internal staff access to data is restricted, and only authorized personnel can access the information they need.
• Financial information is processed through payment gateways, and card or bank details are never stored directly on our servers.

ji9 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, data sharing may be necessary in the following limited circumstances:

• Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions.
• Identity verification services: Minimal information may be shared with verification service providers to confirm age and identity.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a competent authority.
• Fraud prevention: Information may be shared with regulatory bodies as part of anti-fraud and anti-money laundering measures.

Outside of the circumstances listed above, your information will not be shared without your explicit consent.

ji9 uses cookies to improve the user experience on the website and to ensure the functionality of its services.

Types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember language preferences and account settings.
• Analytics cookies: Used to review site usage and improve service quality.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features of the site.

As a user of ji9, you have the following rights regarding your personal information:

• Right to access: You can find out at any time what information we hold about you.
• Right to rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to erasure: Where there is no legal obligation to retain it, you can request that your account and data be deleted.
• Right to object to processing: You can object to the processing of your information for specific purposes.
• Right to data portability: You can request a copy of your personal information.

To exercise these rights, contact our support team at [email protected] or through 24/7 live chat.

ji9 is a responsible gaming platform. This service is for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21.

Completing the age verification process at the time of registration is mandatory. If a minor provides false information about their age to register, this is a clear violation of our policy, and in such cases the account will be closed immediately.

We retain your personal information only for as long as necessary. The retention period is determined by the type of data and applicable legal obligations:

• Data from active accounts is retained while the account remains active.
• Financial transaction records are kept for a defined period after account closure as required by law.
• Customer service chat records are kept for a limited period for the purpose of issue resolution and service improvement.
• In the event of a legal dispute or investigation, relevant data may be retained until the matter is resolved.

In some cases, your data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the data is processed in accordance with the highest security standards.

For international transfers, measures are taken to ensure your data is protected in accordance with applicable data protection policies and agreements.

With your consent, ji9 may contact you by email or message about relevant offers, bonuses, and updates. You can stop marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any email.
• Notifying our support team through 24/7 live chat.
• Changing the notification settings in your account.

Even after opting out of marketing communications, important account-related information (transaction confirmations, security alerts) may continue to be sent.

ji9 may review and update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By sending a notification to your registered email address.
• By displaying a clear notice on the site at the time of login.

Continuing to use the service after a revised policy is published will be taken as your agreement to the new policy. We therefore recommend that you revisit this page periodically.

If you have any complaints or concerns regarding the processing of your personal information, please contact our privacy team. We take all complaints seriously and aim to resolve them promptly.

• Email: [email protected]
• 24/7 live chat support — speak to us directly in Bengali.

After receiving your complaint, we will get in touch with you as soon as possible and help resolve the issue.

This privacy policy is linked to ji9's terms and conditions, and it is recommended that both be read together. Our privacy policy, responsible gaming policy, and overall service guidelines together form a complete and transparent user protection framework.

ji9 believes that transparency and trustworthiness are the foundation of a lasting relationship. Ensuring the security of your information is not just a legal obligation for us — it is an ethical commitment to our users.

Do not hesitate to contact us to learn more about this policy or to exercise your rights. We are always here for you.